Mistakes To Avoid With A Small Business Phone System
For every small business owner, there are yearnings for ways to improve the company. One of the best ways to do so is by making sure that the streams of communications between clients and peers is open and smooth. This is what makes having a small business phone system very important. However, no matter how adept an owner is, one tends to fall into common mistakes that can harm the company long term. When getting a phone system, here are 3 mistakes to avoid lest you want you company to fail.
1. Be sure that you have the right number and type of telephone lines to match the needs of your business. If you have too many lines, that means you are paying for line rentals you don’t need, while if you don’t have enough, then calls may be redirected to phones that do not need it. Also, you might have staff waiting around doing nothing because all the phones are tied up. And being idle in the workplace is a definite no-no. So make sure you strike the perfect balance and match the equipment to the needs. Don’t over estimate or under estimate, be sure to be precise in your decisions.
2. Another mistake is agreeing to timed telephone calls in blocks of 20 second or even 1 minute blocks. What does this mean? It means that even the quickest of calls will cost the same for a call that fits the block. Say you agreed to 20 second blocks, that means a 1 second call will cost the same as a 20 second one. That’s a lot of second unaccounted for right? So when it is time to make an agreement, make sure you sign up for timed calls in 1 second increments, to make sure you pay what you use and nothing more.
3. The third mistake that a small business phone system applicant may commit is getting a business phone plan that doesn’t match their call spending. What you want to do is make sure that you get the lowest per minute call rates for the common call types you use. What this means is getting the package for long distance calls if you call long distance often. Or forgo that plan if you don’t do it at all. Because if you do, then those “savings” you get for long distance calls are not applicable if you don’t call abroad, like if you call local yet your plan is for long distance calls, it will just go to waste. So choose wisely.
Of course there other mistakes that business owners use when applying for a business phone system, from choosing a telco with poor service support to other fine print details, but the above three are probably the most important things you should take note of before you sign up for a small business phone system. In the end, it all depends on what you and your company wants and needs. Also, and this is very much important, use your common sense. Practice these tips and you will have a flawless phone system in your office soon.
Posted In: Telephones.